At Shell Adventures Tours, we understand that plans can change unexpectedly. Therefore, we have formulated a soft cancellation policy to provide flexibility and convenience to our valued customers. Below are the details of our cancellation policy:

• Cancellation with 24 Hours Notice: If you need to cancel your reservation, we kindly request that you provide us with at least 24 hours’ notice prior to the scheduled tour or rental start time.
• Refund Process: For cancellations made with the required 24 hours’ notice, we will provide a full refund of the booking amount. Refunds will be processed using the original payment method within a reasonable timeframe.
• Rescheduling Option: Alternatively, if you prefer to reschedule your tour or rental for a later date, we are more than happy to accommodate your request, subject to availability.
• Late Cancellations: Cancellations made within 24 hours of the scheduled tour or rental start time may result in forfeiture of the booking amount. However, we understand that certain circumstances are beyond your control, and we will handle such cases with empathy and understanding.
• Contact Information: To cancel or reschedule your booking, please contact our customer service team at least 24 hours before your scheduled tour or rental start time. You can reach us via phone, email, or
  through our website’s messaging system.

At Shell Adventures Tours, we prioritize customer satisfaction and aim to provide a smooth and enjoyable experience for all our guests. We appreciate your understanding and cooperation regarding our cancellation policy. If you have any further questions or concerns, please don’t hesitate to get in touch with us. We look forward to welcoming you on one of our exciting adventures soon!

Our location is in the tropics, close to the equator, and considered a rainforest
country with warm temperatures throughout the year. Costa Rica has two welldefined seasons:

• Dry season from December to April
• Green season from May to November.

Rainfall, which is typically warm, occurs mainly in the afternoon or evening, particularly on the Pacific coast.
We experience a brief dry spell in the middle of the year, typically in late July and early August when precipitation significantly decreases for 3-4 weeks. The rainiest months are September and October, particularly in the South Pacific region.

At Shell Adventures, the safety and well being of our customers are our top priority. In the event of an emergency during the tour, especially if it involves an accident where the customer has not acted recklessly and has followed all our instructions and regulations, we have special measures in place to ensure immediate and appropriate attention.

Our private insurances and proximity to private hospitals allow us to respond promptly to any emergency that may arise during the tour. From medical care to emergency transportation, we are prepared to act effectively and provide the necessary support in critical situations.

We want to assure you that you are in good hands when you choose Shell Adventures for your tourist experience. Our team is trained to handle emergencies professionally and compassionately, providing peace of mind to our customers at all times.

If you have any further questions about our safety policy or would like more information on how we handle emergencies during our tours, please don’t hesitate to contact us. We are here to assist you and ensure that your experience with us is safe, exciting, and memorable.